The change can only be made by size, no changes are made by models, if you want to change the size please request your change via WhatsApp or Email hola@enlatiendita.com the cost to make your change is $290 MXN which covers shipping costs.
WE GENERATE YOUR GUIDELINES FOR THE RETURN OF YOUR PACKAGE AND MAKE THE CHANGE. ONCE THE $290MXN PAYMENT IS MADE, WE WILL SEND YOU YOUR GUIDE VIA WHATSAPP OR EMAIL SO YOU CAN PRINT IT AND PASTE IT ON THE PACKAGE, MAKE SURE THAT THE PACKAGE IS CORRECTLY SEALED TO AVOID ANY KIND OF THEFT OR LOSS OF THE FOOTWEAR. DELIVER YOUR PACKAGE TO THE PACKAGE STAFF AND READY! WE TAKE CARE OF SENDING YOU THE NEW PAIRS IN THE REQUESTED SIZE.
The only reason for which a return can be requested is due to a manufacturing defect, which must be demonstrated at the time of receiving your package.
If the product received has a manufacturing defect, you have a period of 48 calendar hours from the date you receive the order to request the change.
EXCEPTIONS THAT DO NOT COVER WARRANTY
I) When the product has been used in conditions other than normal.
II) When the product has been altered or repaired by unauthorized persons.
The return process takes an average of 5 to 15 business days, which includes the shipment of the product, reception and evaluation by the enlatiendita.com team, and notification of the result. To this time must be added the reimbursement period, which is made after the approval of the return and varies depending on the means of payment with which the order was made.
Outside these rules established in these policies, we reserve the right to refuse a return and to make a refund.
If you need to change the size, model or color of the purchased product, you have a period of 48 hours from the date you receive the order to request the change.
Additional shipping charges apply for changes in size, model or color.
REQUIREMENTS FOR CHANGES, RETURNS AND REFUNDS
The requirements that must be observed to make a valid exchange or return will be:
I) You must keep the original box and packaging of the products, since they will be necessary in case you want to make a return.
II) The product must be clean and in good condition, without being dirty, stained, damaged, damaged, repaired or repaired.
III) It must be delivered with its labels without being detached and in the original packaging
IV) That the product has not been the size or model that was thought to be purchased or that the product has a factory defect that, in accordance with these Return and Exchange Policies, allows the respective return and/or carry out the order again to request another size or model.
RECOVERY OF PRODUCTS NOT APPROVED FOR RETURN
If the return of a product was requested by sending it through parcels and it was not approved for return, the CUSTOMER SERVICE CENTER will contact you to give details of the return of the product. In this case, the product will be sent again to your address through the parcel provider. The parcel guide will have a cost that must be covered by THE CLIENT.
The CUSTOMER SERVICE CENTER agent will indicate the amount to be covered by telephone.
CUSTOMER SERVICE CENTER
If you have any questions or require additional help, do not hesitate to contact our Customer Service Team through our chat system, WhatsApp or by phone
We remind you that our customer service hours are:
Monday to Friday: 09:00 -18:00
Saturdays: 09:00 - 14:00
Email: hola@enlatiendita.com
.
